Elements and Performance Criteria
- Set measurable indicators for user experience
- Identify factors that impact on user experience in accordance with organisational strategies
- Research and document user expectations in accordance with organisational policies and procedures
- Create and document key observable and measurable criteria for demonstrating effective user experiences, clarifying with relevant personnel where necessary
- Establish systems and processes to collect data on user experiences in accordance with organisational policies and procedures, and relevant legislation
- Design user interaction
- Identify and document features and information critical to effective user interaction and list in order of priority
- Research new and emerging digital technologies and platforms that facilitate user interaction in a way that is relevant to the task
- Select most appropriate digital technology/platform in accordance with organisational policies and procedures and aligned to identified user needs
- Define interaction patterns and establish interface behaviour relevant to the product, brand or organisation for selected technology/platform
- Design user interfaces
- Assess and evaluate existing user interfaces against design requirements
- Devise and develop site, application maps, and content inventory
- Storyboard user transactions, navigation, access and egress options
- Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms, assessing against organisational strategies and identified user priorities
- Test user interfaces
- Create an actual, prototype or virtualised test environment
- Model expected user behaviours against specified user stories
- Incorporate real-time user feedback, where available and appropriate
- Revise metrics, interaction and interface designs, in response to testing, in order to better meet identified user requirements